I've spent the last 5 days trying to pay my Comcast bill. Last Friday, I couldn't get through to the call center, and the system wouldn't let me pay online (apparently, having an out of state cell phone number means you can't access your account via their phone system).
This morning, when I called in, their phone billing system was down, so I couldn't pay then.
I finally got through to a human and attempted to pay my bill tonight, only to find out
(1) they didn't even know my balance at the call center and
(2) paying through the call center costs an extra $2 on my bill
According to the phone person, the call center is an independent thing hired by comcast. I've had bad experiences in the past when I've paid places other than the exact company. No way was I going to do so again. Thankfully, the rep informed me that I could set up my bill online (which the paper bill I received conveniently forgot to mention).
Beautiful. I love online billing stuff. So simple and easy. Except . . . it doesn't work. It just keeps asking me to enroll later.
I'll try to pay again tomorrow morning. If that doesn't work, I don't know what I'll do. I'm not happy about this at all. I don't have time to go drive over to the billing lobby and pay there, and I'm frustrated by this whole experience. I knew there was a reason I didn't get my own internet when I lived on my own.