The title of this post succinctly covers the conversation between myself and an Apple store "specialist" this afternoon. I was the one proclaiming Christmas. This feeling has continued to last all day. Let me enumerate exactly why today was my Christmas in April day.
When I bought my macbook, almost two years ago, I bought one of the very first ones. They always tell you not to buy the first generation of anything mac, but I loved the macbook and wanted a computer before heading to grad school. Within a few months, I was struck with the dreaded "browning." In retrospect, I should have taken a picture; when I opened up my computer, the techs all agreed that mine was exceptionally bad. It's been like that for ages, and I have just been really lazy in bringing the macbook in, as I didn't want to go without my computer.
In January, I started having more problems; in addition to the browning, my case started cracking at the point where it closes. The cracking isn't surprising, given the architecture of the macbook, but it was a pain. Still, though, I didn't want to part with my computer for any length of time, so I slapped some tape on the cracking and called it good.
The final straw was my recent battery problems. It's natural for battery life to diminish over time, but I was down to 10-15 minutes. Even if my battery wasn't covered under warranty, I was willing to pay to replace it.
Now that school is done, I figured I could part with my laptop for awhile to get the fixes done. I backed up my computer (two times!), and I took my precious little computer down to the Apple Store today. Pleasantly, I found it would only take two hours to fix my computer. The case fixes were free, since I have apple care, but the tech did let me know that I'd have to pay $99 to replace my battery. No worries; $99 is well worth it to have a fresh battery and make my macbook just like new.
Now comes Christmas: when I went back to the store to pick up my macbook, I opened it up before signing the final papers. It is beautiful! It is soooo white and lovely, and everything is perfect. Since the keys and trackpad and everything are all part of the top case, I basically have a cosmetically new computer. Furthermore, they replaced the battery for free! I'm using my computer at this very moment (obviously), and I still get a giddy feeling every time I touch the new plastic.
My computer has always run just fine, and it's just as speedy as when I first got it (mostly thanks to the extra RAM I installed, I think). With a new battery and a snazzy new case, I see my macbook and I being buddies for a very long time. And I see myself and Apple being friends for an even longer time. As someone who has owned several PC computers (and enjoyed Windows just fine -- I really have no qualms with it), I am amazed at how simple the service process was at the Apple store here in Ann Arbor. Since I was expecting to have my computer gone for a week, and fully anticipating having to reinstall everything, it was such a pleasant surprise to know that I only had to part with my computer for a few hours. Last time I had a PC serviced, it did take forever, and the techs somehow erased my harddrive while installing a new fan.
Maybe the secret to Apple's new success is that lots of people have low expectations. Again, I'd like to reiterate that Windows and I get along just fine, and I'm not one of those mac evangelists. But I must acknowledge that Apple has a smooth service process, and I certainly hope that they are able to retain their efficiency and service quality as they gain further market share. In an age where computers are constantly changing and many don't know how to service their computers themselves, it is pretty awesome that Apple provides such strong support.
P.S. For those interested, I also found out that Apple stores do one-on-one education in using their products, and a lot of Apple stores also offer classes in using various pieces of software. Definitely awesome.